What your data is used for:
By using www.wenahardware.com and or filling in any form on the website you are giving us permission to use your information to contact you about any product or service that you have expressed interest in, inquired about or related products or services.
The information you provide shall also be used to among others process your order, payments, improve order delivery, general customer experience and avert fraud and abuse.
Sharing your information
We may share personal details such as your name and address to third-party service providers such as courier partners to give you a better and faster experience. We shall not use your personal information for purposes unrelated to the services we provide without your consent.
Cookies are pieces of data that your computer receives from our website and vice versa. This helps us track our website, which guides us to make improvements in order to give you the best experience.
We strive to provide a seamless transaction process for our customers.
At the moment we accept three payment methods; Cash On Delivery (COD), Mobile Money (MM) and Credit/Debit Cards.
CASH ON DELIVERY.
With Cash on Delivery (COD), the customer places the order via www. wenahardware.com or through any of our accepted channels, clearly indicating full delivery address details and delivery time of choice.
Once the ordered item is delivered, the customer pays with cash and an invoice receipt (electronic or print) is extended to the client to confirm the payment.
There are no transaction fees involved with COD method.
Please note that COD is limited to orders in Kampala and nearby areas, and only on orders below UGX 1,000,000.
With the Mobile Money (MM) method, the customer places an order viawww.wenahardware.com or any of our accepted channels and makes the payment via Mobile Money.
The Mobile Money payments method is free for only to Ugandans within Uganda. Whereas an Ugandan abroad making a direct mobile money will meet costs involved.
For Orders within Kampala, the items will be delivered irrespective of whether the payment is still pending or the client has made the transfer, save for cases where the order is UGX 1,000,0000 or more.
Upcountry orders using the Mobile Money payments method remain pending until the customer transfers the order amount to www.wenahardware.com
With the Credit/Debit cards method, the customer places an order via www.wenahardware.com or any of our accepted channels and makes the payment using their debit or credit card on www.wenahardware.com
The Credit/Debit cards payments method is applicable for both orders placed by Ugandans abroad and those within.
For orders delivered within Kampala, items will be delivered irrespective of whether the payment is still pending or the client has made the transfer, save for cases where the order is or more than UGX 1,000,0000. They will only be offloaded once payment is confirmed.
Upcountry orders using the credit/debit cards payments method remain pending until the customer transfers the order amount to www.wenahardware.com
Credit/debit card transaction fees are met by an individual customer.